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Help Desk

6 Tech Jobs Where the Reality Might Not Match the Hype

Leslie Stevens-Huffman, 

September 30, 2019
7 min read
There are lots of great options for tech jobs out there. However, some positions suffer from excessive hype, and that...

How to Get a Job as an IT Service Desk Agent

Dice Guest, 

July 19, 2018
12 min read
Getting a job on a corporate IT service desk is a great idea if you want a career in tech. The IT service desk is a...
Google Duplex Beta Rollout

Is Google Aiming Duplex at Help Desk and Customer Service Jobs?

Nick Kolakowski, 

July 9, 2018
3 min read
So far, Google has framed its latest A.I. assistant, Duplex, as a way for users to make restaurant reservations and...

Tech Support Specialist Salary: How Much Can You Earn Long-Term?

Nick Kolakowski, 

May 7, 2018
4 min read
Tech support (sometimes known as “working the help desk,” although a particular job may never involve a desk at...

Help Desk: Springboard to a New Tech Job

Dice Staff, 

September 18, 2017
7 min read
Working the help desk is one of the most ubiquitous tech jobs in America. While many specialists enjoy assisting...

Working the Help Desk Can Boost Your Career

Dice Staff, 

November 13, 2015
5 min read
Many people view working as a help-desk specialist as the first step in launching a successful career in tech. While...
Amazon Logo

Amazon Posted More Than 16,000 Jobs Last Year

Susan Hall, 

January 24, 2014
1 min read
Amazon posted more ads for IT jobs -- 16,146 in all -- than anyone during 2013, according to CompTIA's annual IT...

Sample Resume: Help Desk Manager

Leslie Stevens-Huffman, 

January 24, 2014
5 min read
DION REYNOLDS 400 Main St., Princeton NJ 00000 | (000) 555.1212 | d.reynolds@email.com INNOVATIVE SERVICE DESK...
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