It’s 2018, and Chatbots Might Face Adoption Issues Nick Kolakowski, January 19, 2018 3 min read In theory, chatbots were going to transform the realm of customer service. Companies wouldn’t need to hire dozens of...
Facebook Still Paving a Clumsy Path for Bots Nate Swanner, April 24, 2017 5 min read Facebook Messenger Bots Facebook is still saying bots are the next big thing. A year after debuting bots for...
Amazon’s Lex Tool for Chatbots Generally Available Nick Kolakowski, April 21, 2017 3 min read Amazon Lex, a tool for building chatbots (or in Amazon’s parlance, “conversational interfaces”), is now...
