It’s 2018, and Chatbots Might Face Adoption Issues Nick Kolakowski, January 19, 2018 In theory, chatbots were going to transform the realm of customer service. Companies wouldn’t need to hire dozens of costly service reps in order to handle …
Facebook Still Paving a Clumsy Path for Bots Nate Swanner, April 24, 2017 Facebook is still saying bots are the next big thing. A year after debuting bots for Messenger, Facebook again chiseled out some time during its annual …
Amazon’s Lex Tool for Chatbots Generally Available Nick Kolakowski, April 21, 2017 Amazon Lex, a tool for building chatbots (or in Amazon’s parlance, “conversational interfaces”), is now generally available. Lex leverages the same machine-learning technology that powers Alexa, …
