By Christine Mitchell |
I work for a market leader in software for higher education. One of the products is a Web content management system (CMS), which is intended to give non-technical customers the ability to manage content for both their portal and Web sites. My job is to facilitate the implementation of the CMS at the client site post-sale. This involves approximately six months of both on-site and virtual classroom sessions. Sessions will cover everything from launching the project to going-live. This position is critical to the company in that professional services account for a large part of the revenue gained from a CMS sale. This is a billable position and an accurate time sheet must be submitted each week.
Mathew Schwartz is a freelance business and technology journalist based in Cambridge, Mass.
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May 2008