IT Support Specialists are in Demand. How Much Does the Job Pay?

Organizations everywhere remain hungry for software developers and engineers, according to the latest CompTIA Tech Jobs Report. The number of job postings for this technologist profession is on the rise.

But software developers and engineers aren’t employers’ only hiring focus: IT support specialists, IT project managers, systems engineers/architects, and network engineers/architects all saw month-over-month gains in job postings. Check out the full chart:

We’ve broken down the nuances of software developer jobs in the past: It’s one of tech’s most in-demand professions, with suitably high compensation to match. It’s a similar situation with project managers. But what about IT support, for which there’s clearly an extensive need? 

According to Emsi Burning Glass, which collects and analyzes millions of job postings from across the country, the median salary for a computer support specialist is $41,816 per year. While that’s significantly lower than the pay for many technologist jobs, it’s also a role in high demand: organizations posted some 268,722 computer support specialist jobs over the past 12 months, and the average time-to-fill is 38 days.

As a profession, computer support specialist is expected to grow 4.4 percent over the next 10 years; even as the technology industry evolves and new types of hardware emerge, folks will still need help with their PCs and associated devices (such as printers). Except for a few isolated cases, the job doesn’t require an advanced degree, and job postings only ask for certifications (such as Microsoft Certified Professional (MCP) or CompTIA Security+) on an occasional basis. 

For network/systems support specialists, the compensation prospects are a little better: The median salary for this kind of support specialist is $60,036, according to Emsi Burning Glass. Organizations posted 27,575 network/systems support specialist jobs over the past 12 months, and the average time-to-fill is 37 days, indicating a moderate level of demand. As with computer support specialists, network/systems support specialists generally don’t need advanced degrees, and requests for certain certifications only pop up occasionally.  

As companies build out their tech stacks, the need for all kinds of support specialists will only increase. Many schools and educational organizations offer support-related classes and training; the current and widespread demand for technologists means you can probably persuade your employer to pay for your continuing education.