Business analysts are often tasked with streamlining an organization’s processes and systems for efficiency. Depending on the employer, they might also need to figure out how to integrate new technology and workflows into an existing structure. It’s a role that involves everything from crafting visualizations to communicating strategies to a variety of stakeholders—which is why it’s so important for a business analyst resume to hit all the right beats.
But what constitutes an “ideal” business analyst resume? With business analyst roles expected to grow over the next decade across a variety of industries, it’s important that the resume show off your technical skills, “soft skills” (such as communication and empathy), and ability to adjust to rapidly changing circumstances.
Business Analyst Resume Template
123 45th Ave | Long Island City, NY 11101 | firstname.lastname@example.org | 000-000-000
|Talented Business Analyst with 10 years of experience in pharmaceutical, banking, health care, and insurance industries|
SUMMARY OF QUALIFICATIONS
|Expert in business process engineering and software development life cycle, including analysis, design, development, testing and implementation of software applications.In-depth knowledge of Rational Unified Process (RUP); risk engineering; data modeling and mapping; and design using UML, Rational Rose, and Visio.Familiar with current industry standards, such as HIPAA, SOX, Title 21 CFR Part 11, 21 CFR Part 820, ISO, Six Sigma, and Capability Maturity Model (CMM).Adept at reducing development costs and providing traceability of projects.Excellent communication, analytical, interpersonal, and presentation skills; expert at managing multiple projects simultaneously.|
|TECHNICAL SKILLS AND CERTIFICATIONS|
|Databases:||Oracle, MS Access, SQL|
|GUI/Tools:||Jira, Confluence, Trello, Google Docs, Rational Requisite Pro, Pencil, Microsoft Visio, Balsamiq|
|Industry Standards:||HIPAA, SOX, CFR 21 Part 11, CFR 21 Part 820, ISO, Six Sigma, CMM|
|Platforms:||Windows, MacOS, Mainframe, Linux|
|ABC CORP., NEW YORK, NY||2018 – PRESENT|
|Business Analyst for developer, manufacturer, and marketer of medical devices with 7,000 employees and $1.4 billion revenue. Assignment was to craft and update documents per FDA standards during formal audit process of Global Complaints System (GCS2) and SAP Module.|
|Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR). Created test cases and test scripts.Ensured all artifacts complied with corporate SDLC Policies and guidelines.Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.Performed GAP analysis of business rules, business and system process flows, user administration, and requirements. Ensured cGMP and compliance requirements (Title 21 CFR Part 11) were met.Applied change requests, versions, and addendums.|
|DEF BUSINESS, LOS ANGELES, CA||2014 – 2018|
|Business Analyst for major health care and related benefits provider during assignment SOUTH.|
|Developed use cases, workflow, screen mock-ups, and conversion requirements.Conducted risk engineering to derive and execute action plans on time.Interfaced with SMEs to prepare BPR documents for ongoing projects.Prioritized business and systems problems; analyzed legislation and conducted impact analysis.Prepared business process models; used Visio to create use case diagrams.Liaised with Business Analysts in Tennessee, Florida, and Houston to create data maps.|
|JKL INC., PHILADELPHIA, PA||2010 – 2014|
|Business Analyst for this investment management company. Assignment involved Web-based application integrating company’s mutual fund module with equity trading business module.|
|Determined user/business/functional requirements. Created vision, scope, and use case documents; business process models, use case diagrams, activity diagrams, and state chart diagrams.Utilized RUP to configure and develop process, standards, and procedures.Performed GAP and Risk analysis of existing system and evaluated benefits of new system.Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues.Validated technical designs created by IT developers against functional specifications.Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT).Coordinated work plans between project manager and client using MS Project.Created documentation for training and Help Desk teams.|
|MNO INC., NEW YORK, NY||2005 – 2010|
|Business/Systems Analyst for leading provider of auto, property, and casualty insurance. Assignment involved Web-based online submission of insurance claims.|
|Helped manage risk analysis and mitigation plans, status reports, and client presentations; prepared business process models, defined milestone deliverables, and established critical success factors.Gathered requirements during inception phase, documented and delivered functional specification documents, and assisted architecture analysis and design using UML and Rational tools.Conducted UAT. Wrote SQL queries in MS Access and Oracle for data manipulations.|
|M.S., University of Connecticut, Hartford, CT|
B.E., University of Arizona, Tucson, Arizona
Strong Communication Skills Matter
Nearly all the experts we spoke to suggested a strong business analyst needs to have excellent communication skills. Some went so far as to say a good business analyst needs to be “persuasive,” and that certainly makes sense when you envision an analyst trying to convince multiple stakeholders and executives of a particular course of action. That’s why, in the business analyst résumé template above, we made a point of using terms such as “coordinated” and “interfaced,” which hint at strong teamwork.
Jeff Mains, CEO of Champions Leadership Group, tells Dice: “As a business analyst, you serve as a bridge between the company, its clients, and the IT department. Because of this, you will require persuasive abilities to strike a healthy balance between the many demands of your company, including corporate and human objectives. Due to the current competitive market environment, you require persuasion skills to vie with your colleagues for projects. It is essential that you provide trustworthy solutions to your clients and ensure that each task is beneficial to your firm while negotiating for new business opportunities with them. Building a strong connection between your company and its clients’ needs exceptional persuasive and negotiating abilities.”
Gerrid Smith, CEO of Joy Organics, says relationship-building is crucial to both the role and your resume. “Business analysts work with a variety of stakeholders and customers. It is critical to establish a positive working relationship to expedite processes and obtain clearances.” Even if you’re new to business analysis as a profession, make sure that your resume highlights times you’ve helped a team accomplish its goals and/or navigate beyond a particularly difficult challenge; showing how you bridged gaps and built strong relationships can serve as a strong trust signal to prospective hiring managers.
Don’t be Afraid to Over-Explain Yourself
When hiring a business analyst, sometimes a hiring manager or recruiter doesn’t quite know what they want or need until they see it on a resume. Mention of duties or projects may suggest to hiring managers you’re well-suited for the role before you ever interview. As we highlighted in the business analyst resume template, it’s key to show how you touched a project at multiple points, from conception and requirements to final analysis and implementation.
Benajim Taub, CEO of Dataspace, regularly recruits business analysts. He tells Dice: “While it’s not a bad thing to list experience with a lot of tools and technologies, providing context to what was accomplished with those things is what really helps a resume stand out. Write about the business problems addressed with the tools. This doesn’t have to be a lengthy explanation, either. I’m much more impressed with a statement like, ‘I worked with the VP of Marketing and ran advanced SQL analyses to identify the key differences between various customer segments’ than I am with, ‘I ran complex SQL statements against large data sets.’”
Malini Jayaganesh, Manager of Business Engagement for the Department of Education & Training in Victoria, Australia, says listing duties or achievements isn’t enough; you have to communicate the key results:
“Business Analysts tend to list outputs which they have produced (such as documents/reports) or activities which they have undertaken (like facilitating workshops). These by themselves do not showcase the expertise of the candidate. The thing that sets some apart from others is their ability to understand and articulate the value of their efforts to the organization. Articulating what was the outcome of their efforts or what impact did their efforts have on the initiative/organization provides richer insights into how well this candidate is able to apply their skills and experience as well as how well they understand the organizational context for their role.”
Technical Skills Matter (and You May Not Be Explaining Your Skillset Well)
Taub says: “Knowing SQL is simply table stakes for any data-focused role, but it’s especially vital for analysts. We generally see that the best business analysts will have very strong SQL skills. Within SQL, business analysts need to know basic commands, things like JOINs, UNIONs, WHERE and HAVING clauses, as well as window functions. And they must be able to use those skills to work through a dataset—manipulating it and querying it to develop analytic reports.”
Andriy Bogdanov, CEO and Founder of Online Divorce, tells Dice: “Understandably, business analysts focus more on analyzing and optimizing business processes and then implementing solutions rather than the data and the software. However, equipping yourself with programming knowledge allows you to understand the technical terms and relay the message better to stakeholders in reports and presentations.”
Developing process models is also important, he added: “This is an effective tool to relay large amounts of information through visualization. Business analysts, the business, and stakeholders get a better overview of the problem or the project to spot gaps and flaws.”
When it comes to shaping your business analyst resume, review the original job posting and note the tools, programming languages, and other skills mentioned in it. If you’ve mastered any of those, make sure you list them on your resume; many companies use scanning software that searches for those terms—and could exclude you from further consideration if they’re not there.
For the experience section of your resume, it’s not only important to list the tools you know; make a point of explaining how you used them, as well as the results you achieved. That lets companies know you’re capable of using many tools and skills in concert to reach a desired outcome.
Certifications Matter (Sometimes)
Bogdanov adds: “The Agile Analysis Certification (IIBA-AAC) can not only boost your skillsets and expertise as a business analyst but also your reputable work ethic. BA professionals who have this certificate stay updated on best practices and industry trends, which a lot of businesses require and demand agile processes.”
The PMI Professional in Business Analysis (PMI-PBA), he continues, “is suited for BA professionals that typically work with teams for projects that require product development. This assures the business analysts’ expertise in shaping project outputs to achieve desired business outcomes.” Other experts also cited the PMI-PBA certification as a key one that recruiters and hiring managers often look for.
“IIBA’s CBAP is appropriate for senior business analysts,” Jayaganesh says. “I also feel that certifications in Agile are useful even if they are not applying for a role that involves an Agile project, as it demonstrates that they are familiar with the concept of agility which is critical for everyone these days. Those who are looking to progress their careers would do well to consider complementary certifications such as Business Relationship Management Professional which focuses on developing mindset and skills in strategic partnering.”
Don’t Forget Your Soft Skills!
Taub continues: “On top of those technical skills, business acumen is extremely important—business analysts must be more than technical ‘order takers.’ They need to be able to cultivate a deep understanding of a business, the executives’ goals and what drives its success. As a result, they should be able to not only answer questions about the business but also ask questions, find the answers in the data, and report the results to business managers.”
In the skills and experience sections of your business analyst resume, make sure to list your “soft skills” and show how you used them to bring projects to successful conclusion. Confused about which soft skills to actually list? Check out this list of the ones that appear most frequently in tech job postings.
What You Might be Missing
Our experts had a few other bits of guidance you might want to be mindful of, in terms of shaping your business analyst resume:
- Be mindful of your career path. This is especially true for early-career business analysts. Some roles are highly specialized to the industry they’re in, and the skills may not translate or be applicable to other business analyst jobs. Try to find and highlight the skills and experience that will work well across industries and jobs.
- Take credit for your “wins.” If you helped your company boost revenue, performance, workflow, or anything else that made an impact, don’t be afraid to give yourself credit. It’s important to explain how your work made a difference.
- Bridge the gap. You need to explain your leadership and communication skills to potential employers. You also need to prove you’ve got the data chops to get the job done. Be sure you can connect those two to showcase how your skills add up to performance.
Experts were mixed on what business analysts may be “missing” on a typical résumé (or in an interview). Being able to explain what you do and correlating that to outcomes is what will really drive the point home that you’re a great candidate. The business analyst is ultimately tasked with driving results for the company, so it’s critical you illustrate that you can do just that.