Would You Choose A.I. Over a Human for Career Advice?

While some people fear that artificial intelligence might end up taking their jobs, others think that A.I. can help guide them to a better career. 

According to a new survey by Oracle and Workplace Intelligence, some 85 percent of workers want technology to help “define their future.” In addition, 82 percent believe “robots can support their career development better than humans.” If that wasn’t enough, 75 percent of those surveyed said they would make career changes based on robot recommendations. (Methodology-wise, Oracle and Workplace Intelligence surveyed 14,639 C-suite executives, HJR leaders, managers, and full-time employees around the world.)

“These findings are remarkable, and they clearly illustrate that people’s openness to innovative solutions continues to grow every year,” added the report accompanying the data. “Workers have had to quickly adopt new technologies to enable remote and hybrid workstyles, and now they’re seeking more. This includes trusting A.I. to help them navigate their careers and other major milestones with ease.”

But should HR managers and recruiters fear imminent replacement by software? Maybe not. “Despite the widespread desire for new solutions, just 47 percent of respondents report that their organization is currently using some form of A.I. in their workplace and 31 percent say their company is not even discussing A.I.,” the report continued. “Although people have grown more confident in technology’s ability to help them in new ways, it’s apparent that some employers have been slow to adapt.” 

Experiments with A.I.-based hiring haven’t always gone well. A few years ago, Amazon developed a machine-learning technique for improving its recruiting process—only to see the software begin to prefer male applicants (Amazon canceled the project). Since then, critics have voiced similar concerns about other algorithms. In late 2020, the New York City government pushed a bill that would tell job candidates about a company’s use of automated screening, and compel those companies to complete “an annual audit to make sure the technology doesn’t result in bias.” 

However, A.I. will likely improve to the point where it’s deeply integrated into companies’ hiring and career-management systems. No matter how long that takes, just keep in mind that if you tailor your résumé to individual positions(including liberal use of relevant keywords), you’ll likely find favor with humans and automated systems alike.