As we head into 2017, a new generation of tech-savvy workers—the post-Millennial group known as Generation Z—will soon enter the workforce, with their own attitudes and expectations of office norms. This group, born in the 1990s and later, have work preferences that in many ways align more closely with Generation X than Millennials, according to an 8x8 and Koski Research survey of 1,000 respondents across the United States. While less than 20 percent of Gen Z respondents said they are likely to use traditional “Gen X tools” such as email or landlines for work, they’re also less inclined to use the messaging and chat apps preferred by Millennials. Indeed, Gen Z appears to value face-to-face communication more than any other generation, with an emphasis on effectiveness over convenience—a major shift from how Millennials prefer to work. Millennials were most likely to respond that face-to-face communication will be less important in the future. "We think the biggest finding is definitely that Gen Z more closely emulates its Gen X parents in terms of work style preferences, versus Millennials," Enzo Signore, CMO of 8x8, told Dice: “We think this makes Gen Z the rogue generation that will bring balance back to the workplace after the shock of IT having to deal with Millennial preferences.” As Signore explained, Gen Z will have to contend with an ever-faster pace of innovation: “Everything, from virtual reality to automation and bots, will have a major impact on the way Gen Z works and the way IT services Gen Z employees.” Given Gen Z's heavy emphasis on effective communications versus convenience, there’s a high likelihood that they won’t want to operate in silos. “[Gen Z wants] things to work across the board, and they also want to be able to use the same tools and devices they use for their personal life at work,” Signore said. The majority of all respondents (56 percent) said they would prefer to use the same tools for work as in their personal lives. In addition, workers are increasingly mobile-centric, with desktop devices assuming a secondary role in the daily workflow. The results of the 8x8 survey reflect similar findings in a report from human resources specialist Randstad and research and consulting firm Millennial Branding, which found that 53 percent of Gen Z respondents prefer face-to-face communication over tools such as instant messaging and video conferencing. Kathy Van Pelt, vice president of strategy marketing for Randstad Technologies, noted that Gen Z appears to be more loyal to their current employers than Millennials, with 29 percent of Gen Z’ers planning to stay at their current company between three and four years, compared to only 25 percent of Millennials. As she explained, Gen Z is also interested in incorporating more cutting-edge technologies, including wearables, virtual reality and robotics. Access to social media is likewise a must—not to mention a direct conflict for the more than half of U.S. employers that currently block social media access in the workplace. “And unlike their more seasoned peers, Gen Z considers things like telework and flexible scheduling to be a given, not an exception reserved for a select few,” Van Pelt added. Van Pelt predicted that messaging tools and video conferencing would make flexible working arrangements possible: “We may see some companies ease their social media policies as more and more young adults enter the workforce.” Watch Out, Tech Firms: Here Comes Gen Z
As we head into 2017, a new generation of tech-savvy workers—the post-Millennial group known as Generation Z—will soon enter the workforce, with their own attitudes and expectations of office norms. This group, born in the 1990s and later, have work preferences that in many ways align more closely with Generation X than Millennials, according to an 8x8 and Koski Research survey of 1,000 respondents across the United States. While less than 20 percent of Gen Z respondents said they are likely to use traditional “Gen X tools” such as email or landlines for work, they’re also less inclined to use the messaging and chat apps preferred by Millennials. Indeed, Gen Z appears to value face-to-face communication more than any other generation, with an emphasis on effectiveness over convenience—a major shift from how Millennials prefer to work. Millennials were most likely to respond that face-to-face communication will be less important in the future. "We think the biggest finding is definitely that Gen Z more closely emulates its Gen X parents in terms of work style preferences, versus Millennials," Enzo Signore, CMO of 8x8, told Dice: “We think this makes Gen Z the rogue generation that will bring balance back to the workplace after the shock of IT having to deal with Millennial preferences.” As Signore explained, Gen Z will have to contend with an ever-faster pace of innovation: “Everything, from virtual reality to automation and bots, will have a major impact on the way Gen Z works and the way IT services Gen Z employees.” Given Gen Z's heavy emphasis on effective communications versus convenience, there’s a high likelihood that they won’t want to operate in silos. “[Gen Z wants] things to work across the board, and they also want to be able to use the same tools and devices they use for their personal life at work,” Signore said. The majority of all respondents (56 percent) said they would prefer to use the same tools for work as in their personal lives. In addition, workers are increasingly mobile-centric, with desktop devices assuming a secondary role in the daily workflow. The results of the 8x8 survey reflect similar findings in a report from human resources specialist Randstad and research and consulting firm Millennial Branding, which found that 53 percent of Gen Z respondents prefer face-to-face communication over tools such as instant messaging and video conferencing. Kathy Van Pelt, vice president of strategy marketing for Randstad Technologies, noted that Gen Z appears to be more loyal to their current employers than Millennials, with 29 percent of Gen Z’ers planning to stay at their current company between three and four years, compared to only 25 percent of Millennials. As she explained, Gen Z is also interested in incorporating more cutting-edge technologies, including wearables, virtual reality and robotics. Access to social media is likewise a must—not to mention a direct conflict for the more than half of U.S. employers that currently block social media access in the workplace. “And unlike their more seasoned peers, Gen Z considers things like telework and flexible scheduling to be a given, not an exception reserved for a select few,” Van Pelt added. Van Pelt predicted that messaging tools and video conferencing would make flexible working arrangements possible: “We may see some companies ease their social media policies as more and more young adults enter the workforce.” 
