Visa Outage Blamed on Data Center
A power outage at a data center owned by payment processor Total Systems Services left thousands of Canadian customers across the country unable to use their Visa cards Jan. 29. The outage affected both the Royal Bank of Canada and TD Canada Trust. RBC issued a Tweet at 12:14 PM PT that noted problems with customer service phone lines, self-service and credit card transaction systems. TD Canada Trust also told a customer that “Visa is experiencing issues all across Canada and are working towards a resolution," Global News reported. CIBC was also reportedly affected, according to The Toronto Star. Total Systems Services operates a Twitter account, which it hasn’t updated since 2010, and the company is not on Facebook. Spokesman Cyle Mims, however, confirmed the outage. “A power interruption at one of our North America data centers impacted our ability to provide payment authorizations for some of our North American clients for a period of time this [Monday] afternoon,” Mims wrote in a statement emailed the evening of Jan. 29. “At this time, systems are up and running and authorizations are being processed normally. During the outage, our operational contingency plans went into effect with the payment schemes standing in for authorizations on our behalf.” Mims didn’t provide details about how many users were affected by the outage. Visa Inc. could not be reached for comment. Total Systems Services says that it processes payments 38 million times per day, serving 400 clients in 85 countries.