- How well the experience you have with the company meets your needs
- How easy it is for you as a customer to do what you want to do
- How good you *feel* about the customer experience you’ve had
Microsoft, Cisco Top IT Pros Favorites List
Microsoft and Cisco topped a recent vendor survey for best overall customer service and customer experience. Market research firm Tempkin Group asked 800 IT professionals from large companies to rank their favorites from a list of 60 large vendors, and the winners are a mix of usual suspects and surprise victors. Temkin was after a holistic view, so it asked respondents about three things: