MARTIN SHIELDS

204 Dice Avenue  |  New York, NY 10035  |  000-000-0000  |  martin.shields@dice.com

Certified Technical Trainer with proven background improving operations through effective instruction

SUMMARY OF QUALIFICATIONS

• In-depth experience in technical training, writing, course development, instructional design, and resource coordination.
• Adept at creating classroom and web-based training and instructional materials, teaching aids, and devices, as well as technical/troubleshooting manuals and user guides.
• Excel at collaborating with managers, instructors, and clients to determine training needs.
• Superior communication, diagnostic, technical, and presentation skills.
• CompTIA CTT+ certified.

PROFESSIONAL EXPERIENCE

• Provide high-level training efforts for this major pharmaceutical company with 6,000 employees, including classroom, train-the-trainer, video conferencing, webinars, lunch-break sessions, and Q&A.
• Develop document-teaching procedures for team of 15 technical trainers, encompassing instructional manuals, quick reference guides, and test results forms. Maintain documentation on intranet.
• Train company representatives on corporate and business guidelines, customer relationship management (CRM) tools, billing systems, and proprietary applications.
• Pursue emerging training technologies and strategies, including mobile, podcasts, and vcasts.
• Oversaw aggressive on-site training workshops for all employees during migration to Linux system.

• Developed and presented multilevel classroom courses on DEF's products to employees and end users with varying levels of knowledge, skills, and abilities.
• Assist in development of training materials, technical/troubleshooting manuals, and user guides.
• Learned and taught proprietary software and mechanical instrumentation.
• Created course guides for new product releases.
• Prepared webinars and student reference materials for field offices to continually improve quality.

• Provided face-to-face and web-based training for medical claims processing systems and applications.
• Designed and prepared course materials, teaching aids, skill evaluations, and final assessments.
• Uploaded/downloaded testing results to track progress. Submitted reports to division managers.
• Worked with human resources and department heads to schedule and customize training sessions at 25 offices throughout country.
• Liaised with managers, other instructors, and system vendors to determine training needs.

TECHNICAL SKILLS

• CompTIA CTT+ Certification