When companies decide to outsource and finding a new job is tough, tough IT professionals transition to new careers in vendor management, sniffing veiled security threats and enforcing service level agreements. Are you cut out for a career in tech enforcement?
Cat: When companies decide to outsource and finding a new job is tough, tough IT professionals like me transition to new careers in vendor management. Now I’m sniffing out veiled security threats and enforcing service level agreements.
Are you cut out for a career in tech enforcement? I’m Cat Miller and this is DiceTV.
Full-time management of external vendors requires diverse skills and multi-tasking. For starters, you’ll need detective skills and security knowledge to sniff out potential threats in offsite locations or to assess whether a lack of staff or system redundancies could cause service interruptions. To mitigate risks and assure data security, you’ll need to visit vendor sites, monitor key performance indicators and develop contingency plans. Remember, vendor managers are ultimately responsible for the success of the relationship.
To keep vendors on their toes you’ll need to develop rigorous performance metrics and review scorecards and dashboards, like a police officer walking a beat. Document conversations and each party’s roles and responsibilities especially when you resolve problems or assign projects. You must monitor deadlines for project and testing plans, approve changes and update the budget.
As the company’s primary liaison, you’ll need to keep your finger on the pulse of internal customers by measuring their satisfaction. Mediating differences, striking compromises and crisis intervention are daily activities.
Sometimes you’ll be a coach, other times an advocate, but above all, as a vendor manager, you need to be a tough enforcer, who is willing to escalate unresolved issues and take appropriate action if a vendor puts your company or its data at risk.
I’m Cat Miller and this is DiceTV. We now return you to your regular desktop.