Sample Resume: Help Desk

225 Dice Avenue | New York, NY 10001 | | 000-000-0000

Talented and dedicated HelpDesk professional with over 5 years of experience
in fast-paced, deadline-oriented environments


  • Extensive experience setting up, installing, and repairing desktops, laptops, printers, and modems.
  • Outstanding knowledge of multiple hardware and software applications.
  • Strong background with hard drives, central processing units (CPUs), video cards, firewalls, and antivirus and disaster recovery software.
  • Skilled communicator, able to successfully work with wide range of end-users to diagnose and resolve complex technical issues.
  • Played key role in instituting new tracking system that coordinated phone and e-mail support requests, remarkably improving response time and dramatically reducing downtime.
  • Excellent technical skills, with strong knowledge of Windows, Novell, MS Office, and Internet connections and peripherals.  Extensive knowledge of both PC and LAN hardware and applications.
  • Microsoft Desktop Certified Technician.


Operating Systems:  Windows 2000/2003/ME/XP/NT/Vista, Mac OS X Snow Leopard
Software Applications:  MS Suite (Word, Excel, PowerPoint, Access), Novell, VMWare, Norton
Utilities, Ghost, Adobe, Symantec PCAnywhere, McAfee
Networking:  LAN/WAN, TCP/IP, VPN, CAT 5, Ethernet, Routers, SAN, MS Site Server

Microsoft Desktop Certified Technician


ABC Corporation, Los Angeles, CA: 2007 – Present
Tier I – Help Desk Technician

  • Provide telephone and in-person support to over 200 end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues.
  • Create, respond to, escalate, and close tickets.  Track all outstanding tickets, working closely with Tier II Technician to ensure any problems are resolved in timely manner.
  • Document all technical issues.  Highlight steps taken to remediate problems.
  • Tasked with training new hires on internal systems and procedures.  Trained 3 new hires in 4-month period as company rapidly expanded.

DEF Computers, Boston, MA: 2005 – 2007
Computer Technician

  • Worked with clients both in-store and on-site to install, troubleshoot, and repair technical problems for computer systems, including laptops, desktops, printers, modems, and monitors.
  • Provided telephone and e-mail technical support follow-up, recommending purchases as required.
  • Built and customized computers for clientele.
  • Installed firewalls, virus software, and removed Spyware/Malware.

University of Maryland, College Park, MD
Bachelor of Science, 2004

Keywords:  Technical Support, Customer Service, Malware, Spyware, Desktop, Laptop, MS, Microsoft, administer, Tier I, Tier 1, Tier II, Tier 2, Computers, Computer Information Systems, Technician, Tracking, workstations, applications, network

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2 Responses to “Sample Resume: Help Desk”

  1. I was just reading these sample resumes and am finding them highly interesting. I was just wondering, how common is it for resumes to have the “keywords” section at the bottom. I understand that it might make it get chosen by a computerized filtering process, but it just seems a little strange to me putting it at the bottom of a resume.

    I am relatively new to writing IT-specific resumes though so maybe it’s just something I need to get used to. Thanks for any thoughts about this anyone can offer.

  2. Andrew calavan

    Hey Dave,

    You are correct that the “keywords” section looks a bit odd to the human eye and that it’s most likely intended to catch a computerized filtering process’s attention.

    Once a resume has passed through a computerized filter, I suppose one could have multiple styles of resumes, and if considered for a position can resubmit it in a more formal format if asked to do so.