Techniques for Keeping Your Tech Staff

How hard is it to retain tech pros? Ridiculously hard, especially with rival companies willing to pay premiums in order to steal away specialized talent. And it’s also ridiculously expensive: multiple studies report the cost of replacing an employee ranges from the equivalent of six to nine months’ salary. (In other words, replacing a developer who earns $100,000 annually might cost between $50,000 and $75,000 in recruiting, training, and onboarding costs.)

But why do tech pros actually walk out the door? There are a number of reasons. According to Dr. Kim Turnage, co-author of Managing to Make a Difference (a recent study from the Kapor Center for Social Impact): “Unfair treatment is the single largest driver of turnover in technology. Whether people experience unfairness directly or witness it directed toward their coworkers, toxic cultures drive good people away.”

Reverse the Culture

Yes, culture is a huge driver of whether tech pros choose to stay in their current positions. James Stevenson, managing director of the Bletchley Group, a business IT consulting company, points to top management as a potential pain point. “While there are lots of reasons for people to [leave], such as a better job offer in a hot market, start-ups failing, better technology stack,” he wrote in an email, “I think fundamentally all people leave their job because of the culture and I put their boss into that category, also.”

“Most bosses are never given any training or skills to be a boss,” Stevenson continued, “and therefore they have to make this up as they go along. A lot of what I do with my clients, either as a consultant or as a coach, is to raise awareness of how to manage people to get the most out of them. They say people are a companies’ [sic] greatest asset, and they are right.”

The solution to this culture conundrum isn’t necessarily easy, but it is straightforward: Turnage suggests that organizations need to make employees feel significant: “Make people the highest priority for every manager, every leader and the organization as a whole.” That prioritization will make employees feel more centered and potentially happier.

Free Tech Pros from the Cube

Anna Daugherty, digital marketing manager of PITSS (an Oracle software company), suggests that employees are happier (and more likely to stay onboard) when freed from the corporate office. And indeed, many tech pros view the cubicle as a prison. Remote-working benefits can serve as the perk that keeps employees locked down for the long term.

“Modern business comes with the ability to work from almost anywhere,” she wrote. “Yes, some organizations are still stuck with on-premises solutions that require IT pros to operate from on-location. However, as more organizations modernize their legacy infrastructure, they’re moving to cloud-based architectures that provide IT pros with more freedom and flexibility than ever before. Considering a move to cloud infrastructure is a great way to help retain modern IT talent.”

Manage Expectations

Another key step for retention: manage employee expectations. It all begins during the hiring and onboarding process, noted Alfred Poor, a speaker and technology expert. “Prospective employees need to understand what they’ll be doing, and why it is important for the company,” he said. “They need to understand just how long it will be before they are likely to get a raise, and how long it will be before a promotion.”

Younger employees often arrive with unrealistic expectations that need to be reset, lest they get impatient when they don’t end up advancing as rapidly as they’d hoped. “Employees also want their work to be relevant,” Poor added. “Involve them in teams where they can see the result of their efforts, and what the consequences are if they do a good job or a bad one. Managers need to do a better job of connecting the dots for them so that they can see the bigger picture.”

Educational Opportunities

This might prove the biggie. A recent study by DevelopIntelligence, a developer training company, found that most staffers spend seven hours per week of their own time learning new job skills. At the same time, however, respondents spent an average of just two hours in formal training opportunities. That gap suggests companies aren’t offering all the training that employees clearly want.

It’s not a stretch to assume that companies offering more educational opportunities see increased rates of employee happiness. John Maglione, a senior talent acquisition specialist at WWT Asynchrony Labs, a custom software house, suggested that his firm’s annual attrition rate remains low due to a comprehensive training program. There’s also a “learning team” that helps new hires acclimate to the workplace.

WWT Asynchrony Labs’ development environment offers “opportunities such as being an Apple Mobility Partner,” Maglione added, “which gives our staff great experience on first-rate projects to help them advance their skills.”

A recent CompTIA survey of 820 IT professionals found that more than half (53 percent) wanted more resources for training and professional development. Almost as many (48 percent) wanted more career-advancement opportunities and career path guidance; and another 44 percent wished for access to more tools, technologies, and applications.

At the same time, 24 percent of those respondents worried about a lack of resources to do their jobs effectively; another 23 percent were concerned that their skills would become obsolete; and a lack of work-life balance kept 22 percent awake at night.

Trave Harmon, CEO of Triton Technologies, agrees with the need for work-life balance. “After five o’clock, that technician [is] done. If after that, our services are needed, the client must upgrade or pay a very high rate, even with the contract, because we make it very clear that we are technicians, not slaves, and our employees appreciate that.”

Eric Lay, professional services manager at software-assets firm Swiel Consulting, seconded that sentiment: “IT employees have a tendency to overwork and you sometimes have to save them from themselves. If you’re always leaning on them to travel all over and constantly stay late to resolve another issue, they will burn out and leave—no matter what the rest of the job looks like.”

Conclusion

In the end, keeping tech pros in place hinges on a variety of factors—and money, while important, isn’t the one thing capable of a highly motivated (and specialized) employee onboard. Managers need to listen to what their reports want and need.

Or as Fred Richards, a cloud engineer, sums it up: “It comes down to Autonomy, Mastery, and Purpose. Leave me alone, let me learn, and make sure it’s fulfilling work.” Kindness and reasonable work expectations can also help keep employees for years, as opposed to months.

Comments

7 Responses to “Techniques for Keeping Your Tech Staff”

September 13, 2017 at 11:15 am, Red White and Blue said:

Companies are worried about keeping their tech staff? Everyone I know who has changed jobs in the past few years did so involuntarily, because their company replaced them with cheap Third World labor.

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September 13, 2017 at 11:25 am, Miss Techie said:

Want to keep your staff? How about NOT doing the following?
1. Increasing the cost of health insurance
2. Cutting vacation time
3. Have more realistic expectations about project deadlines
4. Make it easier to have your staff take their required training
5. Reduce requirements for paperwork
6. Don’t assign people work for which they are unsuited

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September 19, 2017 at 6:00 pm, Steve said:

Additionally:
1. Allow employee’s to opt-out of corporate retreats.
2. Don’t make employee’s relinquish their cell phones during the workday.
3. Don’t block internet access on the employee’s workstation.
4. Keep timesheets simple. I had 1 temp job where everything I did was on one account. Nevertheless, I had to use an online system for the payroll service, and turn-in a hard-copy record to HR. However, my workstation lacked both internet access and a printer. I had to “borrow” a USB-stick to copy the worksheet to the stick, then print by putting the stick in a central computer. For the online-system, I had to ‘remember’ my hours and log-in from my hotel room to fill-in the online form. Then I had to email HR and tell them the form needs to be approved.

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September 20, 2017 at 1:08 pm, Miss Techie said:

Hey, at least your hotel room had WiFi. Otherwise…what? Would you have had to go to the public library? Why the heck would you not have had internet access at work?

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September 20, 2017 at 1:58 pm, Steve said:

Wifi was a requirement I had for my hotel room, as I ‘game’ on weekends and some evenings and am part of a regular group. I also have some other things I oversee that require I have access to the internet. I doubt that rundown town even HAD a library. It did have junkies sheltering in doorways of various buildings shooting-up. I’d see them when I walked to lunch everyday.

When I thought something was odd about one aspect or another in the office, I was told it was due to security policies, and since I didn’t have a government security clearance of any kind, I was told I had to be satisfied with that answer. I think some of the problems was because the company was just plain cheap and stingy about how they allocated computers. I was supposed to be setup with 2 computers: one for the work, and one for internet/clerical. The one for internet/clerical never materialized. The one for work was a cranky Windows XP box, work was in C# and the actual custom runtime hardware ran Windows 7. The excuse for not getting me a second computer was “the computers are stored up in the attic, we just grab hardware in the dark, and try to make it work, we are having trouble with the hard drive on the computer we brought down for you, etc”. Oh, and I had to work on a single 15-inch 5:4 screen (at home I work using a pair of 22-inch 16:9 screens). They also hired an assistant for me. He eventually got his second computer. We had to use Tortoise on a flashdrive to combine our work…another mess.

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September 20, 2017 at 11:52 pm, Miss Techie said:

Gee, what a dump. I’m surprised they didn’t use hamsters on wheels to get your computers running…or did they?

Are you the same Steve who had the 2-month assignment in the thread “Big Mistakes to Avoid When Negotiating Salary”? Steve is a common name, but if it was the same place…gee.

Reply

September 21, 2017 at 8:30 am, Steve said:

1. I would associate hamster-wheels with the antiquated freight elevator they had.

2. Yes.

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