Keeping Calm
Maybe you feel a colleague is making certain technical challenges out to be bigger issues than they are, or you believe the priorities of other team members are out of whack. Whatever the situation, it's important to speak up and articulate your perception of the problem. “The first step is to try to understand the dynamics,” said Ben Hicks, a partner at Waltham, Mass.-based recruiter WinterWyman. “Let the other side know there's an issue. They may not even be aware.” Before you voice the issue, it’s a good idea to step back and try to imagine the other person’s perspective, added Gross. “Most people don’t set out to make other people mad or annoy them,” he noted, adding that simply examining your colleague’s point of view can help diffuse the pressure you’re feeling from the conflict. Thinking through the situation also gives you time to cool off. You don’t want to open up disagreements when you’re frustrated or angry. “Wait until another time, when things aren’t so heated, so you can approach someone calmly,” Hicks said.Upload Your ResumeEmployers want candidates like you. Upload your resume. Show them you're awesome.
Group Dynamics
Of course, sometimes issues go beyond a simple conflict between two people. Something in the team’s dynamics may be affecting everyone’s work, or there may be so many disagreements that the project barely crawls along. In such cases, you may have no choice but to involve your manager. When you do, be respectful of everyone on the team and avoid straight-up complaining, Gross advised: “Say, ‘There’s an issue, I’m having trouble, how can I make this work better?’” As in other delicate situations, focus on the assignment and your desire to get the job done, not on the personalities of those involved. The situation is more difficult if the unhappy dynamics impact an entire group or seem tied to the department’s or company’s culture. In those cases, Hicks suggests having a conversation with your boss—but be careful: “I do warn people that if it’s that widespread, the conversation may force you to leave the job pretty quickly.” Very often, Gross believes, the best solution is to simply be professional. “If you give people the benefit of the doubt, that will often do it,” he said. “Don’t have a huge ego. Being a bit humble can take you much further.”Related Articles
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