Research In Motion has recalled more than 900 units of its BlackBerry PlayBook (16GB) tablets from Staples, according to an internal memo that made its way to Engadget. RIM cites a faulty OS build as the reason. According to a user with one of the faulty units, the user agreement fails to load, so there’s no way to accept it. Since the initial set-up can’t be completed without accepting the agreement, the tablet’s unusable.
RIM responded with the following statement after an inquiry by CrackBerry:
RIM determined that approximately one thousand BlackBerry PlayBook tablets (16 GB) were shipped with an OS build that may result in the devices being unable to properly load software upon initial set-up.
The majority of the affected devices are still in the distribution channel and haven’t reached customers. RIM is working to replace the affected devices.
In the small number of cases where a customer received a PlayBook that is unable to properly load software upon initial set-up, they can contact RIM for assistance.
Minor setback, but it definitely will be well reported across most technology blogs and press. It seems to me that everyone likes to make fun of the poor PlayBook.