NEAL ANDREWS

555 America Drive  |  Chicago, IL 60601  |  (000) 000-0000  |  nealandrews@dice.com

Talented technical Project Manager with over 8 years of demonstrated expertise completing projects on time and within budget

SUMMARY OF QUALIFICATIONS

• Adept at overseeing all facets of project lifecycle, including initiation and planning; change, risk, and issue management; and guiding QA teams.
• Outstanding communication skills. Able to successfully build strong working relationships with coworkers and clientele, while ensuring cooperation among company departments.
• Excellent multitasker; able to efficiently plan and prioritize projects.
• Strong technical and business management skills.

EXPERIENCE

• Oversee all technical aspects of retail-store build-out, including overseeing creation of schedules, documents, and guides for contractors, vendors, and consultants.
• Act as sole point of contact for end users during router/switch/PBX and POS installation, and troubleshoot problems. Document and report findings to facilitate problem resolution.
• Coordinate all client policies and procedures specific to ABC Company Business and Retail Guidelines.
• Manage multiple vendors and coordinate with building representatives and facilities management on store-by-store basis.
• Create and maintain project schedule and database documentation, and act as liaison between all departments.

• Played key role in creating documentation and technical guides for end users.
• Facilitated User Acceptance Testing (UAT), ensuring that all errors were tracked and reported to development and management teams.
• Acted as single point of contact for multiple vendors, business units, and Information Technology partners during integration of Digital Tower Application (DTA) installation, administering schedules and communicating risks.
• Assisted with SOX 404 compliance, resulting in successful post-migration audit.
• Ran weekly meetings, helping to facilitate communication and maximize productivity.

• Liaison among departments and managers, acting as sole point of contact to integrate managed workstation environment with minimal downtime.
• Coordinated work of multiple teams creating desktop deployment for NUHOS servers in downtown Manhattan.
• Created and reported daily status of projects, including in-house and on-site analysis and resolution of problems during deployments. Ensured maintenance of HIPPA compliance.

• Oversaw management of daily IT operations for start-up company, including all in-house hardware, software, and technical support for 25-user network.
• Responsible for telecommunications systems, setup of Local Area Network (LAN), and configuration of workstations.
• Managed implementation of hardware/software upgrades. Maintained T-1, routers, and PBX.