JONATHAN DOLE

30 Dice Way  |  Queens, NY 11103  |  C: 000-000-0000  |  jonathan.dole@dice.com

Experienced Siebel Developer with expert analysis, design, development, and configuration skills

SUMMARY OF QUALIFICATIONS

• Customer Relationship Management (CRM) expert with over 7 years of experience creating and implementing eBusiness solutions utilizing Siebel products.
• Demonstrated proficiency in diverse facets of business analysis, including Business Process Mapping, Technical Architecture, Workflow Analysis, and eCommunication solutions.
• Extensive experience with Siebel applications and verticals, including Server Administration, Sales Automation, Call Center, Workflow Manager, Order Manager, and Marketing Applications.
• Background managing all aspects of project lifecycle in wide range of organizations.
• Excellent computer skills, with expertise in Oracle, MS SQL Server, and other databases.
• Goal-oriented team leader adept at building strong relationships with coworkers and clientele.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

• Supervise team responsible for developing and customizing order management applications using Siebel Tools.
• Bug, test, and resolve defects in eCommunication environment to improve performance.
• Oversee batch data migration from legacy systems to Oracle databases using EIM.
• Use Siebel Tools to modify applets, views, and screens to meet client requirements.
• Achieve Business Rule automation using Siebel VB scripting and Workflow Manager.
• Customize business object models and data object models. Prepare mockups for functionality.
• Create documents for use cases, data mapping, test cases, environment migration, and user training.

• Analyzed functionalities and corrected errors within upgraded Siebel Consumer Goods.
• Modified and configured applets of upgraded version to ensure optimal performance.
• Configured files in development and test environments.
• Assisted with integration, system, and User Acceptance Testing (UAT).
• Worked on Siebel Data Mapping while importing data from legacy systems to MS SQL databases using EIM.
• Resolved bugs during testing and provided production support upon implementation.
• Set up users and groups; established access and query privileges for users.
• Created pick lists, links, and joins.

• Part of Siebel team of 3 consultants working on design and configuration phases of successful Call Center implementation.
• Involved in development of Business Components/Objects, applets, and screens. Assisted with complex scripting to interface with client user interface (UI).
• Liaised between client and Siebel teams to ensure work met client requirements. Communicated to Siebel team when business requirements changed.
• Prepared Low Level Design (LLD) document and module for Business Object Design (BOD).
• Assisted with testing and resolving errors.

• Helped perform bulk data import to Siebel database using EIM.
• Aided in configuration of screens, views, and applets.
• Created rules for Workflow Manager and Assignment Manager.
• Assisted in project scoping, planning tasks, and change management.