MARILYN GROVES

98 Dice Boulevard #11B  |  Lincoln, NE 68503  |  000-000-0000  |  marilyn.groves@dice.com

Talented SAP CRM Functional Consultant experienced in full life-cycle implementation

SUMMARY OF QUALIFICATIONS

• More than 7 years of SAP CRM expertise with focus in sales, marketing, and service areas.
• Strong background designing and deploying integrated solutions with SAP CRM.
• Adept in all phases of project development, from concept through realization.
• Able to translate business objectives into clear functional and technical requirements.
• Excellent communication, interpersonal, and presentation skills.

PROFESSIONAL EXPERIENCE

• Provide CRM functional design solutions for customers, including full life-cycle implementation.
• Configure and implement CRM functional modules, encompassing sales planning, order management, account and contact management, and commission management.
• Collaborate with technical, production, and design teams to create Web and e-mail campaigns and solutions. Define technical designs and develop and implement test plans.
• Set up, monitor, tune, and administer PeopleSoft environment systems.
• Conduct detailed analysis sessions with end users and business subject matter experts (SMEs).
• Identify and administer CRM best business practices per business standards for functional processes.

• Responsible for SAP systems integration, application design, and product management for global commercial retail clients. Tasked with administering modules for customer service and support, resource planning, and service operations and management.
• Identified requirements for clients and designed appropriate business models and user interfaces (UI).
• Configured SAP CRM products per requirements, including testing, problem solving, and debugging.
• Wrote CRM functional specifications and CRM configuration as member of support team.
• Authored technical specifications and SAP technical design.
• Managed client and project team members through module implementation.

• Supplied systems analysis, interfacing, and integration with SAP CRM modules for marketing planning, segmentation, campaign management, TPM, lead management, and personalization.
• Identified and documented business processes in CRM for professional services clients.
• Translated business requirements into SAP best practice concepts for implementation in SAP CRM solutions.

TECHNICAL SKILLS