MARION STEVENS

355 Dice Way  |  Tucson, AZ 85743  |  000-000-0000  |  marion.stevens@dice.com

Operations Manager with proven track record supervising staff, IT resources, and client relations

SUMMARY OF QUALIFICATIONS

• Expert planning, scheduling, and management skills in various information systems and technologies.
• Successful backfround in project/program management, business development, and quality assurance.
• Strong leader adept at motivating teams to surpass business goals and client expectations.
• In-depth knowledge of diverse business areas, including production, inventory, and marketing.
• Exceptional communication, interpersonal, organizational, and presentation skills.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

• Plan and manage day-to day IT operations for company with 300 employees, including budgeting, forecasting, and professional development of technical staff.
• Establish operational objectives and work plans; liaise with sales and marketing managers to maximize synergy among departments.
• Create and execute operational procedures and audits in compliance with company regulations.
• Mentor and supervise project/product managers and programmers to ensure timely and cost-effective development of systems and services that support business objectives.
• Review technology requests and work with direct reports to schedule and complete projects.
• Manage and coordinate third-party vendors. Bridge gaps between internal staff and external parties.

• Coordinated project lifecycle by setting deadlines, assigning tasks, and monitoring progress, including budgets, performance reports, and user feedback.
• Helped gather sales and IT metrics to ensure revenue and profit goals were met. Reported directly to Operations Manager.
• Liaised with contract and project management teams to assess client needs and provide solutions.
• Developed customer profiles and technical documents in compliance with corporate standards.

• Worked closely with project management team to implement programs that improved operational efficiency by 30%.
• Liaised with network administrators to support backup recovery and security efforts.
• Installed, troubleshot, and supported 50 workstations, including hardware, software, networking, security, and telecommunications.
• Resolved technical support issues for staff, as well as remote users (VPN and mobile devices).

EDUCATION