PETER ANDERSON 150 Hamilton Road | New York, NY 00000 | H: (000) 000-0000 | email@email.email |
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Entry-level IT professional with strong academic background |
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ACHIEVEMENTS, SKILLS, AND ABILITIES |
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- Proven ability to diagnose, troubleshoot, and resolve technical problems.
- Exemplary academic record. Graduated with 3.36 G.P.A.
- Quick learner with strong working knowledge of software, hardware, networking, operating systems, and security applications
- Outstanding communication skills; demonstrated background working well with students and co-workers in one-on-one and group settings.
- Superior analytical and problem-solving abilities, with track record of improving operations.
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EDUCATION |
University of Arizona, Tucson, AZ BS in Computer science, 5/2006 |
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TECHNICAL QUALIFICATIONS |
| Operating Systems: |
Windows 2000/ME/XP, Mac OS X |
| Software Applications: |
MS Office 2000/XP (Word, Excel, Power Point, Access), Lotus Notes, Norton Utilities, Adobe Photoshop |
| Networking: |
LAN/WAN, TCP/IP, VPN |
| Languages: |
HTML, XML |
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PROFESSIONAL EXPERIENCE |
| ABCD Corporation, New York, NY |
5/2006-Present
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| Help Desk Technician |
- Operate as service point-of-contact for help-desk, helping to diagnose, troubleshoot, and resolve approximately 8 tickets per day.
- Assisted in programming operating system from Windows 2000 to XP for 35 workstations.
- Provide daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance. Set up computers and install software.
- Helped transfer help desk requests from e-mail to web-based system, reducing IT response time by 21%.
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| University of Arizona Computer Room, Tucson, AZ |
9/2005-5/2006
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| Help Desk Support/Computer Technician |
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- Tutored students in various operating systems and software applications to enhance basic understanding of computer usage.
- Served as mentor in computer labs, training students on individual basis.
- Provided emergency technical support for early-morning shift.
- Helped install 15 new PC and Mac computers for lab.
- Initiated log for charting computer usage, including instituting "problems and resolution" database which assisted lab in analyzing student needs.
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